Privacy Policy

RightPaw (Pty) Ltd ("RightPaw", "we", "our", or "us") operates the RightPaw platform at www.rightpaw.co.za.

We are committed to protecting your personal information and processing it responsibly in accordance with the Protection of Personal Information Act, 2013 ("POPIA").

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have regarding your personal information.

By using the RightPaw platform, you acknowledge and accept the practices described in this Privacy Policy.

We may collect information that you provide directly to us, including:

• Full name
• Email address
• Telephone number
• Location information
• Enquiry details and messages submitted through the platform
• Breeder profile information and supporting documentation
• Any information voluntarily provided through forms, applications, or communications

We may also collect technical and website usage information, including:

• IP address
• Browser type and device information
• Pages viewed
• Website interactions
• Referral sources
• Cookie and analytics information

We use your information to:

• Process and respond to enquiries submitted through the RightPaw platform.
• Connect prospective pet owners with breeders who have completed the RightPaw review process.
• Review breeder applications and manage breeder profiles.
• Communicate with users regarding platform services and enquiries.
• Improve the functionality, performance, and user experience of the platform.
• Administer pet insurance related communications, benefits, and services where applicable.
• Comply with legal and regulatory obligations.

We may share your personal information with:

Relevant Breeders

Where you submit an enquiry, your information may be shared with the breeder relevant to that enquiry.

dotsure.co.za

Where consent has been provided, information may be shared with dotsure.co.za for purposes including:

• Pet insurance related communications
• Free trial pet insurance benefits
• Lead management and nurturing
• Related pet insurance services

Service Providers

We may share information with trusted service providers who assist with:

• Website hosting
• Analytics
• Communications
• Technical support
• Platform administration

We do not sell your personal information to third parties.

We process personal information lawfully, fairly, and transparently.

Where consent is required, it will be requested before information is collected or shared.

In terms of POPIA, you may request to:

• Access your personal information
• Correct inaccurate information
• Update information
• Request deletion of information where applicable
• Withdraw consent where processing is based on consent

Certain requests may be subject to legal or regulatory retention requirements.

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

We take reasonable technical and organisational measures to protect personal information from:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

While we take reasonable steps to protect information, no electronic system can guarantee absolute security.

RightPaw may use cookies and analytics tools to understand how visitors interact with the platform and to improve user experience.

You may manage cookie preferences through your browser settings.

The RightPaw platform may contain links to third party websites.

We are not responsible for the privacy practices, content, or security of external websites.

Users should review the privacy policies of any third party sites they visit.

We may update this Privacy Policy from time to time.

Any updates will be published on the RightPaw platform together with the revised effective date.

For privacy related enquiries, requests, or concerns, please contact our Information Officer at hello@rightpaw.co.za.

For additional information about how the platform operates, please also refer to our Terms of Use and Code of Ethics.